Owner and Organizer

Achievement Firm

Consulting services to help people organize their finances, digital and paper information, time, priorities, and spaces

• Providing on-site and remote consulting and coaching to help people get their life organized
• Conducting webinars about how to take control of disorganized paper piles
• Creating “Get Organized Sacramento” group on Nextdoor with more than 1000 members

My favorite parts:

>>> Learning online marketing tactics including Facebook Ads, Webinars for Lead Generations, Lead Magnets, email marketing, Nextdoor forums, etc.

>>> The smile and breathe of fresh air clients breathe in when they feel like their home/finances/work life/technology is under control

Sky Zone Franchises              2017 -2018

District Manager, Orange County

Entertainment centers offering 40,000+ sq. feet of trampolines, athletic attractions, games and event space

• Trained and developed multiple levels of managers [general, floor, facilities, customer service, assistant, event, etc.] and oversaw a staff of 150+
• Created an online library for each area of operations so managers could always access the most up to date documents and information
• Created, documented and trained managers on systems for: 
  • hiring new employees and managers
  • progressive corrective action
  • onboarding and training
  • employee reviews and development
  • opening, mid & closing procedures
  • contact center management (outbound calling, answering emails/phones/reviews/messages)
  • daily, weekly, monthly and quarterly recurring facilities tasks
• Advanced contact center performance by setting up call tracking and recording, developing scripts and templates, setting clear expectations, 1-1 employee training, goal setting, sales training
• Created sales goals, KPIs and incentives for the POS and contact centers
• Increased revenue by 38% YOY despite Sky Zone average revenue decreases of 13% per location

Point Loma Electric and Bath Planet          February 2016 – August 2017

General Manager, Multi-unit

• Created policies and procedures, operations manuals, workflows, scripts, daily/weekly/monthly checklists for both businesses
• Developed and monitored dashboards and balanced scorecard for all company KPIs
• Analyzed monthly P&L, researched inconsistencies, identified opportunities and implemented profit-increasing changes

• Point Loma Electric
• Managed residential electricians and trained them to provide white glove service, increase their average $ per sale, generate positive online reviews and referrals, keep trucks stocked, manage their apprentices
• Trained and managed contact center employees: to dispatch for maximum profit, decrease average response time, increase booking rate, outbound call successfully, thoroughly document interactions in our CRM
• Oversaw support staff including HR, bookkeeping, office, warehouse, project manager
• Created a comprehensive bonus plan that rewarded desired behaviors and was profitable for the company and top performers
• Grew revenue by 26% in one fiscal year and profit from < 1% in 2016 to > 8% in 2017
• Bath Planet
  • Lead generation: built an appointment-setting team of 5 and created booths at the Del Mar Fair, home shows and malls; the team generated enough leads to keep our 4 in-home sales consultants booked 
  • In-Home Sales Management: Hired and developed a sales team, chose and tracked KPIs, conducted 1-1 ride-alongs and team sales trainings
  • Project Management: Oversaw the successful completion of bathroom remodels (approximately 5/week) including overseeing the ordering, delivery and storage of products and the teams of plumbers and apprentices